Stopping using the new tool and reverting to the old one was not an option. When diving deeper into the mechanisms by which engineers populate the various fields in the tool, it turns out this activity consists of many repetitive, manual tasks, such as clicking, copying, and pasting. This is a textbook example of low-value, recurring, monotonous tasks where technology can assist and take over.

One of the client’s engineers partnered with a senior RPA developer for Hi Automation to deliver value. The Engineer identified the workflows while the Hi Automation RPA Developer programmed them into the Robot. Within a month, the first workflow was up and running, and only two weeks after, another two bots were delivered and activated. 

Ideally, we would compare three RPA platforms to determine the best fit. However, we looked for another solution because conducting the tests in a test environment and a real-time production environment was impractical.
Since our client had previous experience with UiPath, we decided to test the platform's applicability in this environment.
Working with people throughout the organization, we identified 16 potential use cases, including applications in the customer contact center, various financial processes, handling “no shows,” and supporting the IT crew that flew out to test all the IT systems in a newly built hotel.

As a first step, production was analyzed using Process Mining. It quickly became apparent that there were significant differences in cycle times among the workstations. Moreover, synchronization with a subcontractor was found to be inadequate.
The factory layout and machine groups were to be adjusted differently. The company’s production process was synchronized correctly with the subcontractor's, which was done in close collaboration with the subcontractor.